Quiet breakages
Forms, checkout and email can fail without any visible error.
Your website,looked after bypeople you can call
We keep websites and online shops in Kenya updated, backed up, fast and working, and we fix problems quickly so you can get on with your business.
We look after shops every month
Why websites need ongoing care
A website is not finished when it launches. Software changes, browsers change, and things quietly break: a contact form stops sending, a plugin conflicts, a certificate expires.
When that happens, you lose enquiries and sales, often without knowing. Many business owners only find out when a customer calls to say the site is not working.
Regular maintenance prevents most of these problems, and quick support fixes the rest. You get a website that simply keeps working, and someone to call when it does not.
Slow, ageing pages
Pages get heavier over time and customers on phones leave first.
Security gaps
Old software with known flaws is the easiest way for attackers in.
Our maintenance and support services
Choose a monthly plan or ask for a one-off fix. We recommend what fits your website and your budget.
Updates and upkeep
We keep your website software, plugins, themes and server up to date, testing each change so nothing breaks on the day.
Core updatesPluginsThemesTesting
Backups
Automatic copies stored away from your site, ready to restore if something goes wrong.
Uptime monitoring
We are told when your site goes down, often before you or your customers notice.
Speed checks
Regular checks and fixes so pages stay quick on phones and slower connections.
Fixes and troubleshooting
Broken forms, error pages, payment problems, email not arriving, layout glitches: tell us what is wrong and we sort it out.
Bug fixesForms and emailM-Pesa issuesHosting help
Content changes
Prices, products, photos, pages and text updated for you.
Security care
Safer logins, regular scans and quick action on warning signs.
Friendly support
Reach us by phone, WhatsApp or email and get a reply from a real person in Nairobi.
Improvements over time
Small upgrades each month, such as a new page, a better checkout or a faster homepage, so your website keeps getting better instead of just staying the same.
New pagesBetter formsDesign tweaksFeature ideas
Care plans that fit your business
Three levels of care. We recommend one after a free review of your website, and give you a clear quote.
Keep it running
Updates, backups, uptime monitoring and a monthly report for simple websites that rarely change.
Keep it growing
Everything in Essential, plus security scans, speed checks and a set amount of content changes and fixes each month.
Keep it moving fast
Everything in Standard, plus faster response times, more support hours and monthly improvements, ideal for shops and busy websites.
Is your website well looked after?
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How we work
A clear plan, safe changes and honest reporting, with no jargon.
- 1
Review
We check your website, hosting and accounts, and tell you honestly what condition it is in.
- 2
Stabilise
We take a backup, apply the urgent updates and fix anything that is already broken.
- 3
Maintain
We update, monitor and support your website every month, and handle requests as they come.
- 4
Report
You get a plain-language report on what we did and what we suggest next.
A first-month health check
We review your site, hosting and code, then give you a plain-language list of what needs attention.
Regular updates and backups
Done on a schedule, tested and recorded.
Uptime and security monitoring
Alerts when something looks wrong, so problems are caught early.
Fixes and content changes
Requests handled within the hours or response times of your plan.
Speed and mobile checks
Regular testing and small fixes to keep pages fast.
A monthly report
What we updated, what we fixed, how your site performed and what we suggest next.
Your own accounts
Domain, hosting and logins stay in your name, with our access removable any time.
A team you can call
Questions answered by people in Nairobi, not a ticket queue.
Support that fits how Kenya works
Help that is easy to reach, in your time zone and in the way you already communicate.
WhatsApp and phone
Message or call us in the way that is easiest for you, and get a reply from a real person.
Nairobi-based team
Same time zone, same working days and people who understand local business.
M-Pesa and payment issues
We troubleshoot payment callbacks, failed confirmations and checkout problems.
Light on data
We keep pages lightweight so they load well on phones and slower connections.
Hosting help
Local or international hosting, domains and email: we help you sort them out and keep them in your name.
Honest advice
We only recommend what your website really needs, and we tell you when something is not worth paying for.
Questions about maintenance and support
Cannot find your answer? Send us a message and we will reply.
What does website maintenance include?
Software and plugin updates, backups, security checks, uptime monitoring, speed checks, fixing broken pages or forms, and small content changes. Each plan lists exactly what is covered, so there are no surprises.
Why do websites need maintenance?
Websites age quickly. Updates to the software, browsers and hosting can break things, and old software is a common way sites get hacked. Regular care keeps your site fast, safe and working for customers.
Can you look after a website you did not build?
Usually yes. We start with a short review of your site, hosting and code, tell you honestly what condition it is in and what it needs, and then agree what we can support.
How fast do you respond when something breaks?
We confirm every request quickly and agree a response time for your plan. Urgent problems, such as your site being down or checkout not working, are handled first. We will tell you the target for each plan before you sign up.
Can I get a one-off fix without a monthly plan?
Yes. If you only need a one-off fix or change, we can quote for it separately. A plan makes sense when you want ongoing updates, backups and monitoring so problems are caught early.
Do I need to tell you my passwords?
No. We ask you to add us as users with our own logins, so you can remove our access whenever you like. Please do not send passwords over WhatsApp or email.
Do you make changes to my content and design?
Yes, within the hours or requests included in your plan. Typical jobs are updating prices, adding products or pages, changing photos and fixing text. Larger redesigns or new features are quoted separately.
Do I own my website, hosting and accounts?
Yes. Your domain, hosting and accounts stay in your name. We are added as managers, and you can remove our access at any time.
Ready to stop worrying about your website?
Get a free website checkTell us about your business
Share your business name and website address. We will send a short review of your site and a quote.
Talk to us
- info@softspottechnologies.co.keEmail
- +254 794 364 868Call
- Chat on WhatsAppQuick questions
- Nairobi, KenyaLocation